Why my deposit is in pending status?

If you find that the amount you deposited is not showing in your available balance, this means there are issues with your deposit, and that deposit will be pended in your Transaction History.

There are 2 types of deposits that will be set to "Pending" status. According to AML/CTF policy, Jinance needs to verify your source of fund for your pending deposit. Please see below screenshot for reference. 

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There are 2 reasons:

  1. Your Bank account name does not match your user name means that your bank account name does not match with the name on your ID that used to pass your ID verification.
  2. Your deposit has exceeded your account daily limit means your direct bank transfer amount has exceeded your daily deposit limit of A$5,000. (Please note: Direct bank transfer is only available for Platinum and Diamond tier members)

 

To resolve the pending deposit, please click on Resolve below the reason(s) given.

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Please click Add Documents or Resolve accordingly.

1. Your Bank account name does not match your user name

  • If you deposited the amount by yourself, please select I deposited it myself, and upload required bank statement that shows the deposit transaction and deposit receipt if applicable. Then tick I agree with Jinance's Terms and Conditions and click Submit.

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  • If someone else deposited the fund for you, please select Someone else deposited for me. Please follow the steps to upload the required documents and submit. For more information about how to fill out a statutory declaration, please refer to How to sign a statutory declaration form?

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2. Your deposit has exceeded your account daily limit means your direct bank transfer amount has exceeded your daily deposit limit of A$5,000. (Please note: Direct bank transfer is only available for Platinum and Diamond tier members)

Please note that your deposit limit will be increased by $10,000 by resolving this deposit, for further increase of deposit limit, please contact our support team for assistance.

Please follow the instructions on the page to submit required documents and submit it.

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