When someone else deposits fiat into your account, the deposit will not be credited instantly. This is due to the fact that our compliance team needs additional information to identify the deposit maker according to Anti-Money Laundering and Counter-Terrorism Financing Policy (AML/CTF policy). A signed statutory declaration is required to resolve the pending deposit.
Here is a sample statutory declaration form generated by our system for the deposit maker to sign before an authorised person. Please refer to the underlined text in the picture for reference and all blanks filled with burgundy text should be filled by the deposit maker.